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How do I exchange my ticket?
To change the date or time, you can do so directly via your customer account, at the bottom of the homepage of our website: https://www.musee-jacquemart-andre.com/fr , and enter your login details.
The ticket exchange costs 2 euros.
You must go to "Order," select the ticket you wish to exchange, click on it, and a window will open. Then click on "Exchange," reselect the ticket, confirm, and choose a new date (or the same date as originally) and a new time. Reselect the fares. You will need to pay a two-euro exchange fee.
You can change your dates up to 1 day before your visit. After that, it is no longer possible to change your ticket reservation date.
How do I book a ticket?
To book tickets, you must visit our online ticket office via our official website: https://www.musee-jacquemart-andre.com/fr/tickets
Once you've selected your date, you choose your time slot, then your price. You also have the option to choose an audio guide and make a donation. Finally, before proceeding to payment, you must log in or create a new account. Your shopping cart will then appear with the "proceed to payment" option.
Is it mandatory to book a ticket online?
Booking a ticket online is not mandatory. It is possible to buy your ticket directly at the museum ticket office, subject to a possible wait depending on the number of visitors.
What is the fare for holders of a disability card or a mobility inclusion card?
Upon presentation of a card justifying a disability, you and your companion are entitled to free admission.
You benefit from skip-the-line access for the permanent collections and the temporary exhibition, even if the online ticket office is full.
You can reserve free tickets via our online ticket office: https://www.musee-jacquemart-andre.com/fr/tickets
The following disability cards are accepted at the museum:
- Disability card (orange color)
- Priority card for disabled persons (blue-purple color)
- Inclusion Mobility Card
- Military disability card
- Letter from MDPH (disabled worker) with validity date.
The museum is wheelchair accessible. An elevator serves all areas of the museum.
We can also provide you with a wheelchair. To do so, it is best to reserve it by phone at 01.45.62.16.42 or by email at boutique@musee-jacquemart-andre.com , specifying the day and time of your visit.
