To change the date or time, you can do so directly via your customer account, at the bottom of the homepage of our website: https://www.musee-jacquemart-andre.com/fr , and enter your login details.

The ticket exchange costs 2 euros.

You must go to "Order," select the ticket you wish to exchange, click on it, and a window will open. Then click on "Exchange," reselect the ticket, confirm, and choose a new date (or the same date as originally) and a new time. Reselect the fares. You will need to pay a two-euro exchange fee.

You can change your dates up to 1 day before your visit. After that, it is no longer possible to change your ticket reservation date.

If the exchange deadline has passed, the ticket office staff will proceed directly to regularize your ticket.