en
How do I exchange my ticket?
To change the date or time, you can do so directly via your customer account, at the bottom of the homepage of our website: https://www.musee-jacquemart-andre.com/fr , and enter your login details.
The ticket exchange costs 2 euros.
You must go to "Order," select the ticket you wish to exchange, click on it, and a window will open. Then click on "Exchange," reselect the ticket, confirm, and choose a new date (or the same date as originally) and a new time. Reselect the fares. You will need to pay a two-euro exchange fee.
You can change your dates up to 1 day before your visit. After that, it is no longer possible to change your ticket reservation date.
Is it mandatory to book a ticket online?
Booking a ticket online is not mandatory. It is possible to buy your ticket directly at the museum ticket office, subject to a possible wait depending on the number of visitors.
Does the museum have a cloakroom?
You can leave your (medium-sized) belongings in lockers (45 x 28 x 28 cm) with a code system in the changing room.
Suitcases are not allowed inside the museum and we will not be able to store them.
Cabin suitcases do not fit in our lockers.
In very exceptional circumstances, if you have no other choice but to bring your suitcase, the staff at the entrance may keep it at the reception desk.
What is the fare for holders of a disability card or a mobility inclusion card?
Upon presentation of a card justifying a disability, you and your companion are entitled to free admission.
You benefit from skip-the-line access for the permanent collections and the temporary exhibition, even if the online ticket office is full.
You can reserve free tickets via our online ticket office: https://www.musee-jacquemart-andre.com/fr/tickets
The following disability cards are accepted at the museum:
- Disability card (orange color)
- Priority card for disabled persons (blue-purple color)
- Inclusion Mobility Card
- Military disability card
- Letter from MDPH (disabled worker) with validity date.
The museum is wheelchair accessible. An elevator serves all areas of the museum.
We can also provide you with a wheelchair. To do so, it is best to reserve it by phone at 01.45.62.16.42 or by email at boutique@musee-jacquemart-andre.com , specifying the day and time of your visit.
